Frequently Asked Questions (FAQ)
Frequently Asked Questions
Have questions about Aurlume and our unbreakable metal vases? We're here to help! If you don't find the answer you're looking for below, feel free to contact us at hi@aurlume.com.
Product & Craftsmanship
1. What material are Aurlume vases made of?
Our vases are precision-engineered from high-grade, rust-resistant metal alloy with a durable finish. They offer the timeless silhouette of modern ceramic and glass with superior durability.
2. Are the vases truly unbreakable?
Yes! Unlike delicate glass or ceramic vases, Aurlume metal vases are designed to be shatterproof. They will not crack, chip, or shatter if knocked over by pets, children, or accidental bumps.
3. Can I put fresh flowers and water in the vase?
Absolutely. Every vase features a seamless interior engineered to be 100% watertight and resistant to corrosion from standing water. You can display both fresh floral arrangements and dried botanicals with complete confidence.
4. How should I clean and care for my metal vase?
Cleaning is quick and easy. Simply hand wash with warm water and a mild soap using a soft cloth or sponge. Wipe dry with a microfiber towel to prevent water spots. Please avoid using steel wool, abrasive scouring pads, or harsh chemical cleaners, and do not place the vase in a dishwasher.
Shipping & Orders
5. How long will delivery take?
Orders are typically processed within 1–3 business days. Standard shipping to the United States takes approximately 7–15 business days. You will receive an email confirmation with tracking information as soon as your parcel ships.
6. What is your return policy?
We want you to love your Aurlume vase. If you are not completely satisfied, you can request a return or exchange within 30 days of receiving your item, provided it is unused and in its original packaging. Please reach out to hi@aurlume.com to start a return.
7. What should I do if my package arrives damaged?
Although our metal vases are extremely tough, protective packaging ensures your order reaches you in pristine condition. If any packaging defect occurs during transit, email us at hi@aurlume.com with your order number and photos, and we will promptly assist with a replacement or refund.